Refund & Cancellation
This page summarises how cancellations and refunds work across Grooming Souls services. Final policy text is under review by our legal team — exact percentages may shift before launch.
The first reach-out via the Book a free sessionCTA is always free. If a follow-up paid session is arranged directly with a clinician, refund terms are governed by that clinician's policy. We will connect you with them to resolve any dispute.
All five psychometric tests on our platform are free. No payment, no refund.
A full refund is available within 7 calendar days of payment confirmation, provided you have watched less than 20%of the course content. Refund requests after that window or above that consumption threshold are reviewed case-by-case at the foundation's discretion.
Requests must be sent from the email registered on the account to hello@groomingsouls.org with the order reference and a brief reason.
If our team is unable to verify your QR-payment receipt (mismatched amount, illegible screenshot, duplicate transaction), the purchase is marked Rejected and your bank refund must be initiated directly with your UPI app — Grooming Souls does not hold the funds because the QR flow is direct bank-to-bank.
Hardcopy diploma certificates are non-refundable once dispatched (the courier ID will be shared with you). If a certificate is lost in transit, write to us within 14 days of dispatch and we will reprint and re-dispatch at no extra cost.
Approved refunds are credited back to the originating UPI / bank account within 7–10 working days of the decision. The actual settlement timeline depends on your bank.
All disputes are governed by the laws of India and the jurisdiction of the courts in the city of our registered office.
